Great item. Works great!
We've Got You Covered
2 Year Limited Warranty
Last Updated 3/1/25
Le consommateur peut avoir des droits relatifs aux produits en vertu des lois fédérales ou étatiques applicables en matière de consommation. Aucune disposition des présentes conditions générales n'exclut ou ne restreint les droits légaux du consommateur. Lorsque les produits ne sont pas achetés pour un usage personnel, domestique ou ménager, nous pouvons limiter les recours du consommateur au remplacement ou à la réparation des produits ou au remboursement au consommateur des frais de réparation ou de remplacement des produits.
(1) La garantie que nous proposons s'applique en cas de défaut de fabrication ou de matériaux au moment de la réception des marchandises livrées. Le consommateur est en droit d'exiger de nous la réparation du défaut ou la livraison de marchandises de remplacement (conformément à la commande) exemptes de ces défauts. Cette garantie est limitée aux défauts de fabrication, de matériaux ou de marchandises et exclut l'usure normale.
(2) En plus de la garantie légale et des garanties, nous accordons volontairement une garantie prolongée de deux ans
|
Pièce sous garantie** |
Garantie/Période de garantie* |
|---|---|
| Cadre en alliage |
3 ans |
|
Fourches |
2 ans |
|
Jantes/moyeux de roue |
2 ans |
|
Guidon/potence/tige de selle/collier de serrage de selle |
2 ans |
|
Leviers de frein/étriers/manivelles*** |
2 ans |
|
Batteries/contrôleurs/moteurs |
2 ans |
|
Casque d'écoute |
2 ans |
* S'applique uniquement aux défauts de matériaux et de fabrication déjà présents à la livraison, sur présentation d'une preuve d'achat. Toute période de garantie dépassant la période de garantie légale dans la juridiction concernée est limitée au propriétaire d'origine et exclut les frais supplémentaires de transport, de douane et de montage/démontage. Cela ne s'applique pas à l'usure normale, à une mauvaise utilisation, à un accident, à la négligence, à la corrosion, aux dommages pendant le transport ou à un montage incorrect.
** Toutes les pièces non spécifiquement mentionnées ci-dessus sont sujettes à l'usure ou sont des consommables et ne sont pas couvertes par la garantie, y compris les pneus, les rayons, les roulements, les plaquettes de frein, les chaînes, les courroies, les pignons, les boîtiers de pédalier, les surfaces peintes, les selles, le ruban de guidon, les inserts en caoutchouc, les boulons, les filetages, les surfaces de roulement coulissantes, les piles non rechargeables et les pédales.
*** Les composants tiers tels que SRAM et Shimano sont garantis directement par ces fabricants.
(3) Sans aucune limitation des droits de garantie légaux du consommateur, notre garantie volontaire est soumise aux conditions supplémentaires suivantes :
(i) La garantie ne couvre pas les dommages causés par une utilisation inappropriée ou non spécifiée des Produits particuliers tels que décrits sur notre site Web, y compris :
- négligence des biens (manque de soin et d’entretien) ;
- défaut d’installation ou d’assemblage correct des Produits ou de recours à un technicien dûment qualifié pour les réparations ou l’entretien ;
- l’utilisation d’une batterie ou d’un système électrique d’une manière qui n’est pas expressément spécifiée ;
- des modifications apportées aux Biens qui ne sont pas expressément spécifiées ;
- le montage et la modification de composants supplémentaires qui n'ont pas été expressément approuvés par nous ou le remplacement de nos composants d'origine par des composants non identiques ;
- accident;
- saute; ou
- des charges excessives de toute autre nature.
(4) Nous pouvons refuser de réparer les Produits défectueux de la manière demandée par le Consommateur si une telle réparation entraînerait des coûts déraisonnables.
(5) Nous nous réservons le droit de réparer les produits ou de les remplacer par un nouveau modèle. Dans le cas où il serait nécessaire de changer de modèle, nous nous efforcerons de les remplacer dans la couleur d'origine sous réserve de disponibilité. Si la couleur d'origine n'est plus disponible, il se peut qu'il y ait des écarts par rapport à la couleur d'origine.
(6) Les droits de garantie sont limités à ce qui précède et ne couvrent pas les frais supplémentaires (tels que le montage, le transport, les droits et taxes, etc.) ni les frais supplémentaires de montage ou de matériel dus à un changement de modèle. Dans le cadre de notre garantie volontaire, ces frais sont à la charge du consommateur.
(7) Notre garantie n'est valable que pour le consommateur d'origine qui a acheté les marchandises.
FAQs
All repairs need N+ Ford Bikes approval to be covered under warranty. While replacement parts and repair labor costs are covered, any transportation expenses for on-site repairs or travel to and from a service point will be the responsibility of the bike owner. Professional assembly and disassembly are not covered.
A repair or replacement under a warranty does not extend the warranty period.
Warranty is available in country of Goods purchase within US, some exclusions apply on purchases from authorized Dealerships from outside the listed markets. Claims made outside the country of purchase may be subject to fees and additional restrictions.
If you’re not covered by the warranty, or you’re unsure of the issue, you can take your bike directly to one of our Authorized Service Partners for independent inspection and repairs in Dealer Locator | Ford eBikes
To contact our Customer Support Team, click the link, complete the contact form, email, or call
Customer Reviews
Overall rating: 4.6 / 5 from 47 reviews.
To make it short, the only way to contact you is via email. The warranty card lists three phone numbers. None of them work. I purchased it in May and still haven't received the helmet. I've heard plenty of excuses, including that they're already preparing everything for shipping. The worst part is that the bike had a manufacturing defect. The electric drive broke down practically the same day. Since then, I haven't been able to find any information about its repair. The only person who's contacted me is Magda, but I don't know if she's a real person or an IA. Overall, it's a disaster, and I regret spending so much money, and who knows how it will end. It's shocking that in this day and age, a brand like Ford allows such a lack of communication.
Easy to attach to my bike, my small Yeti fits perfectly in it.
The Ford helmet looks and feels awesome!
Added a Ford sticker to the front. This is the way the helmet should have come. It is supposed to be a Ford Helmet so it should have some branding. I love the helmet and feel much safer with the turn signals and being more visible. I also purchased the visor that goes with it and the back pack by Unit 1. I highly recommend this piece of gear. Bronco Man
Well crafted and paint matches my GT so happy to have it!
I love the bike, I'm just happy that I never received my free E-helmet.
Very high quality bike! I like that it matches my Bronco! Electric motor power application is very smooth and seamless with pedaling. The dash screen is great, and I really like all of the Ford touches all over the bike. Very happy with my purchase!
Bike looks great, real high quality… runs great
Great ride and the handling is excellent. Color is outstanding and the battery life is fantastic. Only negatives are the seat is horribly uncomfortable, but that was fairly easily corrected with a comfy topper, I deeply wish it came with a kickstand, and the assembly instructions would have been nearly impossible without a mechanic for a husband.
Great electric bike! Very beautiful and easy to ride!
Very easy to put together not instructions needed, looks way better in person very nice materials and finish. The electric assistance is perfect and very responsive. Can’t wait for spring to start riding it daily.
Nice stylish bike with the drive modes as well when not pedaling. Seat is comfortable. CS did a a good job of sending the missing parts from the original pkg as well quickly . This bike will get up and go. Wish a bronco would appear after the ford logo at the intro b4 it goes to the speedometer That is similar to the SUV bronco version . But it’s still cool. It s definitely one of the better e bikes on the market.
Really enjoy the bike. It has plenty of power, is smooth to ride, and has good range. The only disadvantage is that it does not have an adjustable seat so it is a little awkward to peddle. I am 6 foot and if I sit and peddle, I am unable to extend my leg completely.
The bike is great, easy to set up. The ride is amazing! Just waiting to receive the helmet. I tried to order a fender and a water bottle holder, but they are not in stock. I wish the customer service was as good as the bike.
Excellent customer service! I would buy another one 🥰. I will. The durability awesome! Thank you!
Good charger. Just don’t get water on them
Great. Thanks!
Great tech and solid helmet!
Helmet is very nice and the remote features are a big plus. Delivery time was extremely longer than expected , so that took away from the experience as I was given multiple dates when to expect delivery and all come and went with any apology for the reccuring delays.
It’s been over 4 months and still haven’t received my full order. I have reached out to customer service several time . Aside from false promises and no actual shipping date this has been truly disappointing experience.
My helmet never arrived, but you emailed for a review, so 1-star.
I’m really happy with the bike. It rides and handles well. Delivery was faster than anticipated and assembly was very easy. It’s a great companion to my Mustang.
An amazing work of art that represents Ford Mustang heritage. Fit, finish, quality of components, are all top notch. The performance of the bike is superb, checks all the boxes for a great electric rear hub drive. I absolutely love the "Race Red" color. I haven't received my Smart Helmet yet, but looking forward to incorporating it into this amazing machine. I am a Ford Mustang loyalist! This electric Mustang Mach E bicycle will compliment my electric 2025 Mustang Mach E - GT Rally and my gas 2008 Shelby GT 500.
Love it is am.so happy
Really like the bike and the fact it matches my Bronco. I wish it came with directions For the reflectors. Also I'm still waiting on helmet. Thank you, Mike
Great experience and Great bike!
The Ford Mustang EBIKE is an Excellent ride and I am enjoying every second.
Very cool! Don't think I've seen an E-bike like this one before!
Great Bike, built Ford tough
great bike a little heavy
The bike has arrived but I have been traveling so much I have not had the time to put it together. Looking forward to getting that completed ASAP. I want to test ride it soon.
Ford Bronco e-bike race red matches my Bronco. Rides great, smooth shifting and fast. Difficult finding a hitch rack that holds bike and tilts down to allow access to rear cargo area.
Hi , I love the bike . They said they would send the helmet, but it has not arrived yet. Also when I ordered on the website , it said $1000.00 off the price if you own a ford, and I checked the box off ,and it did not apply the deduction. It was to be $3,000 but it charged me $4,000. I was at the ford dealership in Moreno Vally and the guy said I was on the right website so not sure why the bike was not $1,000 off as stated on the website. I hope you can honor this for me . I did take snapshots of it saying 1,000 off the price. Next week I will take the bike on a run. Thank you
Perfect color match to the Bronco's Cactus Grey. This bike basically looks and feels like an off road motorcross bike. Turns heads and gets questions everywhere. So far great experience. If had to pick something to improve, would ask for more adjustability or frame size options to better fit smaller riders. Universal frame size fit may be tougher for true enthusiasts to get used to.
I would suggest a kick stand and mirrors on future models. Otherwise a great bike.
Great bike! Awesome looks and rides smooth and fast.
These Ford bikes are nice highend products. Wish the Bronco seat was a little more comfortable. They look and ride great. My Bronco bike matches my Bronco perfectly.
I am disappointed that it took so long for the bike to get here, and I STILL have not received my helmet. I ordered the bike almost four weeks ago.
I wish the seat was adjustable but other than that, it's a great bike. Assembly was easy and it's a joy to ride.